Privacy Policy

1. Information We Collect

When you submit an emergency dispatch form or call our telephone numbers, we collect information necessary to route a licensed plumber to your property, including your name, physical address, telephone number, email address, and descriptions of your plumbing issue.

2. How We Use Your Information

We use your information exclusively to:

• Dispatch an on-call licensed plumbing technician to your home or commercial facility.
• Transmit urgent arrival ETA updates via phone or SMS text message.
• Provide follow-up customer satisfaction checks and service warranties.

We do not sell, rent, or trade your personal information to third-party telemarketers.

3. Call Recording Notice

Telephone calls to our 24/7 hotline may be monitored or recorded for quality assurance, training, and emergency dispatch accuracy purposes.

4. Data Security

We implement industry-standard administrative, physical, and electronic security safeguards (including HTTPS SSL encryption) to protect your personal contact information against unauthorized access.

5. Contact Us Regarding Your Data

For inquiries regarding your personal data, contact our privacy officer at dispatch@emergencyplumberindallas.org or by mail to 1910 Pacific Ave, Suite 9000, Dallas, TX 75201.